General

Our general terms and conditions count for all our shippings and services. Once an order is placed, the customer accepts the general terms and conditions.

Shipping

Order processing times: it usually takes 1-4 days for an order to be posted after we received the payment. Shipping costs are high, like all other costs in Switzerland, on top of that comes packing material. We won’t reply to any complaints or engage in any discussions about these costs. 

Note that Switzerland is not part of the EU, meaning additional customs taxes will most likely be charged by local customs on delivery. This is common knowledge. We don’t take any responsibility for those and will not refund them. Furthermore, we know this can be frustrating, yet we also pay import taxes on top of all our merch productions, which often results in unusually high production costs on our side. We’re a Swiss band and that’s just how the laws are, nothing we can do about it, nor are we Amazon or the likes.

International shippings usually take up to 2 weeks to arrive, in rare cases it can be longer. Delivery times are completely beyond our control and we don’t take any responsibility for any damage, additional costs or efforts caused by long delivery times. 

Tracking codes for parcels can’t be provided unless paid for extra (add “Shipping Tracking Code” item to your order). Note that all orders over 1.7kg include tracking codes already, as well as all orders within Switzerland. We don’t take responsibility for failed deliveries in any way, unless we clearly made a mistake (like using an obviously wrong address eventhough provided correctly by customer etc.). For orders to Italy, Romania, Greece and Hungary, Baltic countries and overseas shippings we strongly suggest to pay for tracking.

Only use standard Roman characters for your shipping address, since the swiss postal online declaration system does not accept any special characters (for example “ß”). We don’t take responsibility for mistakes in the shipping address caused by the use of such characters.

Please note that failed deliveries due to wrong addresses within Switzerland will result in return shipping costs of 9 francs that we have to pay on arrival. In such cases, we will deduct these costs from the refund amount of the ordered articles, unless it was our own fault (by failing to correctly copying the address onto the parcel). 

Note section in order mask

The note section is not meant for lengthy messages to the band or infos concerning postal delivery (for example: “place parcel in front of the door if no one is home” etc.). We don’t have any control over the actions of postal delivery services. The note section is only to be used for notes that concern the order directly.

Minimum order value

There is no minimum order value.

Payment/prices

All our prices are listed in swiss francs (CHF). We only accept direct bank transfer* (payable immediately after ordering), Paypal (additional fee of 5% is added), or credit card payment via PayLike (additional fee of 2% is added).

*Notes concerning bank transfer: orders via bank transfer can either be paid in Euro or CHF. Note that CHF payments coming with currency exchange may result in additional fees by the bank of one’s choice. Please follow the payment instructions in the order confirmation e-mail. For CHF/Euro currency exchange please use this calculator: https://www.blkb.ch/kundencenter/rechner/waehrungsrechner – note that wrong amounts won’t be accepted.

We don’t automatically inform the customer about received payments. Orders via bank transfer will be cancelled within 4 days after ordering, if not paid by then. 

Complaints/returns

For complaints, defects or incomplete shippings the customer needs to inform us in written form within 10 days at max. We don’t accept returns.

Reservation of proprietary

The goods remain in possession of SCHAMMASCH until the complete payment is done. SCHAMMASCH reserves the right to decline orders without explanations.

Compensation for damages

There is no possibility of compensation for damages concerning wrong images, prices, texts, late or omitted shippings, or damaged parcels. Colours of the pictured articles in the web shop may slightly differ from the original ones. SCHAMMASCH takes no responsibility for linked shirt specifications that differ from actual shipped products. For damaged shippings please file a complaint at your local post office. How the post services handle shippings is well beyond our control, and we make sure parcels are packed properly.

Disclaimer of warranties and limitation of liability

We don’t take any responsibility for any content of linked pages.

Protection of data privacy / Data privacy statement

Please check our privacy policy statement

Place of jurisdiction

Gelterkinden, BL, Switzerland.

Impressum

SAROS Collective
Denis Ruf
Wintersingerstrasse 3
CH-4462 Rickenbach

info@schammasch.com